Raising a support query
Kindly follow these steps when raising the support query for better resolution:
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Clearly mention the Device ID along with a concise description of the issue in the support WhatsApp group.
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If possible, attach a video demonstrating the issue for better clarity.
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Specify when the issue was first observed, as this will assist in a more accurate diagnosis.
Support Availability:
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The support is available from Monday to Friday, 9 AM to 6 PM. For prompt assistance, it is recommended to raise queries during these hours.
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For urgent or high-priority issues, support is available over the weekend; however, response times may be delayed.