Troubleshooting Steps for Blake Device Offline

If your device appears to be offline, please follow the steps below in order:

1. Restart the Device:
   Restart the device unplugging the device from the power. Check if the device comes back online, both the Wi-Fi LED (Blue) and Cloud LED (Green) should be on and stable.
   
   
2. Wi-Fi LED Blinking Slowly:
   This means the device is not connected to your Wi-Fi. Kindly follow the Wi-Fi setup instructions provided. Alternatively if needed, reach out to the support team for help.
   
   
3. Wi-Fi LED On, Cloud LED Off:
   Try the following checks:
   
   (A) Ensure your Wi-Fi network has an active internet connection. You can verify this by connecting your phone to the same Wi-Fi (with mobile data turned off) and confirming internet access.
   
   (B) If your Wi-Fi requires whitelisting for devices, make sure the device is whitelisted. make sure to whitelist the following in your network settings:
   
   • Whitelist the MAC ID (found on the label behind the device).
   • If needed, Whitelist the ports: 80, 443, 8883, 8884.
   • If the problem still persists, Whitelist the domain (cloud.boltiot.com) and the IP address (35.154.246.164).

If the issue persists after trying the above steps, please reach out to our support team for further assistance.